Privacy Policy

1. Who we are

Traditional Window Cleaner, also referred to as “TWC”, “we”, “us” or “our”, is a sole trader business providing window cleaning and related exterior cleaning services in Basingstoke and surrounding areas.

For privacy questions or requests, please contact us using the contact details shown on this website.

2. Information we may collect

Depending on how you use our services, we may collect information such as your name, telephone number, email address, service address and postcode, details of the services you request, property or access information you provide, preferred appointment dates and times, quote and booking details, correspondence, payment status and transaction references.

We may also hold records connected with completed, cancelled or rescheduled jobs, invoices, payments and customer service enquiries.

3. How we use your information

We use personal information where necessary to respond to enquiries, prepare quotes, arrange and manage appointments, provide the services you book, take or reconcile payments, communicate about your booking, maintain business and accounting records, deal with complaints or disputes, protect the security of our website and booking system, and meet legal obligations that apply to us.

4. Our lawful bases

The lawful basis depends on why we are using your information. In many cases we process customer information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you. We may also process information where necessary to comply with a legal obligation or for our legitimate interests in operating, securing and administering TWC, provided those interests are not overridden by your rights.

Where the law requires consent, such as for certain optional website technologies or marketing, we will ask for it separately and you can withdraw that consent.

5. Payments

Where online payment is offered, payment processing may be handled by a specialist payment provider. TWC does not need to store your full card number or card security code in its own booking database. We may receive and retain payment-related information such as payment status, amount, date and a transaction or payment reference so that we can administer your booking and business records.

6. Who we may share information with

We do not sell your personal information. We may share the minimum information necessary with service providers that help us operate the business, website, booking system, communications, hosting or payment processing. We may also disclose information where required by law, to professional advisers where necessary, or to establish, exercise or defend legal claims.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting, tax, insurance or dispute-resolution requirements. Different records may therefore be kept for different periods. When information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

8. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, loss or disclosure. No website or electronic storage method can be guaranteed to be completely secure, but we aim to collect only the information we need and to restrict access appropriately.

9. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to certain processing. Where we rely on consent, you may withdraw it at any time without affecting processing that was lawful before withdrawal.

Your right to object: where we rely on legitimate interests, you may have the right to object to our use of your personal information. You also have the right to object to direct marketing.

10. Cookies and website storage

Our website uses limited browser storage and may use cookies or similar technologies. Essential technologies may be used where needed for website security, core functionality or to remember your privacy choices. Optional technologies are controlled through our cookie preferences. Please read our Cookie Policy for more information.

Read the Cookie Policy →

11. Complaints

Please contact TWC first if you have a concern about how we use your personal information so that we have an opportunity to resolve it. You also have the right to raise a data protection complaint with the UK Information Commissioner’s Office (ICO).

12. Changes to this policy

We may update this policy when our services, website, suppliers or legal obligations change. The latest version will be published on this page with an updated date.